Privacy Policy

Privacy Policy
  • Globus Bank Limited of 6 Adeyemo Alakija Street, Victoria Island Lagos State, Nigeria (hereinafter referred to as Globus Bank), is a data controller under the Nigeria Data Protection Regulation (NDPR). Globus Bank is keen on ensuring that any personal information provided to us is safe and kept confidential. We shall continue to train and build our staff on data protection and relevant privacy policies.
  • Globus Bank privacy policy describes the type of information that will be collected from our customers which will be provided when you visit the bank’s website and obtained from other sources. Also, the process to be used for collecting, using, maintaining, protecting, storing and disclosing of the information. By visiting our website, you consent to the practices described herein.
What Information we collect
  • As a financial institution that prides itself on respect to all, we shall ensure that we only obtain the necessary information from you as required by the relevant regulators and laws.
    • The information we collect may include but not limited to the following:

    • Your contact information and email address
    • Your place of work and phone numbers
    • Your source of funds
Why we collect your Information
  • All personal information provided by you will be used with your consent, compliance with various legal regulations and to enable us meet your needs. They also include but not limited to:
    • Creating an account with us
    • Providing, communicating and administering our services and events (such as sending updates, promotional materials, newsletters, and other marketing communications)
    • Providing customer support
    • Managing our relationship with you
    • Verifying your identity
    • Protecting against and preventing fraud and other unlawful activity, unauthorized transactions, claims, and other liabilities
How we collect your information

    We can collect your information from various means that this include but not limited to the following:

  • You provide the information when opening an account e.g. name, gender, contact information, age, employment information etc
  • When you use your login credentials to carryout online banking and mobile banking.
  • When you provide the requisite means of identification e.g. international passport, national identity card or passport photographs.
  • When we seek information from the relevant credit bureaus
  • When you apply for a loan or a card.
  • When we conduct the necessary regulatory investigations i.e. suspicious transaction reporting, KYC investigations etc.
Who we share your information with
  • Globus Bank may share information about you and your dealings with us, to the extent permitted by law; including but not limited to the purposes of national security, improving and providing our services to you. Your Personal Identifiable Information (PII) will not be shared with third parties for their marketing purposes. We may also disclose information about you if we determine that such disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
  • Additionally, in the event of a reorganization, merger, or sale we may transfer any, and all personal information we collect to the relevant controller. Some of the third parties may be located outside Nigeria, in which case, we will take all reasonable steps to ensure that your personal information is treated securely and in accordance with our Privacy Notice and applicable data protection laws.
How we protect your information
  • We have put in place adequate security systems to protect your information within our custody i.e. firewalls, data encryption technologies etc.
  • We ensure that our staff is continually trained on data protection and privacy procedures.
Where we store your information
  • All information provided to us will be stored in our physical locations and also in the cloud.
Individual right
  • Your rights with respect to your personal identifiable information (PII) include:
    • Right to Rectification
      You are entitled to rectify any information provided where same is found to be inaccurate or incomplete.
    • Right to Deletion
      You have a right to request for the deletion of your personal data where same is no longer needed, where there is withdrawal of consent or where same should be erased in compliance with legal obligation.
    • Right to Restriction of Processing
      You have a right to restrict the processing of personal information i.e. withdraw the earlier issued consent.
    • Right to lodge a compliant
      Customers have the right to lodge a complaint with the relevant regulatory authorities such as Nigeria Data Protection Bureau (NDPB), where your Personal Identifiable Information (PII) has not been managed properly.
Our Cookie Policy
  • Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online preferences to enable us serve you better
  • Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
  • If you want to disable cookies, you can do it accessing the settings of your internet browser.
Policy Changes
  • This policy may be reviewed by us from time to time and such revisions will automatically become applicable to you. We also seek that you check our page frequently for any update.
  • Globus Bank ensures customer’s privacy and is committed to protecting it through compliance with the data privacy policy.
    Kindly address all questions, comments, and requests regarding data privacy to Data Protection Officer: [email protected] or Tel: 01-22590001